Creating a Customer-Centric Culture of Quality

14/06/2022 09:35 - 10:05

Economic uncertainty, digital transformation, and political tensions disrupt business processes and threaten quality cultures. To navigate these disruptions, companies need a strong culture of quality. In addition, customer satisfaction is recognized as a key to delivering growth. So the journey from product-centric to a customer-centric culture of quality is an important step to enhance the customer experience.

Luiz Guedes, Global Director, Head of Quality Assurance , Chr. Hansen